Privacy Notice - Nature Energy Group Business Customers, Suppliers and Business Partners


What does this Privacy Notice cover?
This notice sets out what personal information we collect, for what purposes and your rights in this respect.

This Privacy Notice provides information regarding the personal information that is collected, used or disclosed by a company or companies within they Nature Energy group that includes Nature Energy Canada Inc. ("Nature Energy Group", “we” or “us”), in relation to (i) individuals who work for, or on behalf of, or who are shareholders of our business customers (‘Business Customers’), (ii) suppliers or vendors (‘Suppliers’), (iii) business partners, including within non Shell-operated joint ventures, as well as investors and shareholders (‘Business Partners’). Nature Energy Group is part of the Shell Group of companies. You can find further information about how the Shell group protects personal data here:


For individuals who require access to a Nature Energy Group site on behalf of a Business Customer, Supplier or Business Partner you will be asked to provide additional information to enable you to be identified for health, safety and security purposes and to manage the relationship between Nature Energy Group and the relevant Business Customer, Supplier or Business Partner. For further information please refer to the Privacy Notice - Nature Energy Group Employee, Contractor and Dependents’ at


For individuals who apply to work for Nature Energy Group, or who attend a recruitment event or undertake an assessment please refer to the Privacy Notice - Nature Energy Group Recruitment at


As well as this Privacy Notice, bespoke privacy notices and supplementary privacy statements may contain further information about how Nature Energy Group collects, uses and discloses your personal information. In those instances, such privacy notices will be communicated to you separately. These privacy notices may vary among the countries in which we operate to reflect local practices and applicable law requirements.


This Privacy Notice explains what personal information is collected about you, why we are collecting your personal information and for which purposes, how long we hold your personal information for, how to access and update your personal information, as well as the options you have regarding your personal information and where to go for further information.



Special Notice - if you are under 16 years old. Processing children’s personal information
If personal information of children is gathered this requires consent of the parent or guardian.

Except in those cases where Nature Energy Group organizes educational events specifically designed for children, we do not intentionally collect personal information of individuals under 16 years old. If you are under 16, please do not send us your personal information (for example, your name, address and email address). If you wish to contact Nature Energy Group in a way which requires you to submit your personal information (such as for educational or innovation events) please get your parent or guardian to do so on your behalf.



What personal information do we collect about you? Collection of information
The categories of personal information we collect about you.

We collect personal information about individuals who are, or who work for or on behalf of, or who are shareholders in, our Business Customers, Suppliers, Business Partners in the following categories:



In order to comply with legal and regulatory obligations, to protect the Shell Group’s assets and employees/contractors and specifically to ensure that the Shell Group, which includes Nature Energy Group, can comply with trade control, anti-money laundering and/or bribery and corruption laws and other regulatory requirements, we carry out screening (pre-contract and on a periodic basis post-contract) on owners, shareholders and directors of our Business Customers, Suppliers and Business Partners. This screening takes place against publicly available or government issued sanctions lists and media sources.


The screening does not involve profiling or automated decision making in relation to the counter-parties or potential counter-parties.


Who is responsible for any personal information collected?

Nature Energy Canada Inc. address is 5005 Boul. Lapinière #1020, CA-Brossard (Québec) J4Z 3H8, Canada, will be responsible for the collection, use, disclosure and safeguarding of your personal data, either solely or jointly with its affiliates within the Shell group of companies.



For what purposes do we use your personal information?
The purposes for which we use your personal information.

We use your personal information for the following purposes:


  • Business execution - including providing, researching, developing and improving products or services; concluding and executing agreements with Business Customers, Suppliers and Business Partners (including Farmers); recording and settling services, products and materials to and from a Nature Energy Group company; managing relationships and marketing, account management, customer service, and development, execution and analysis of market surveys and marketing strategies;

  • Organisation and management of the business - including financial management, asset management, mergers, demergers, acquisitions and divestitures, implementation of controls, management reporting, analysis, internal audits and investigations;

  • Health, safety and security - including protection of an individuals life or health, occupational health and safety, protection of Nature Energy Group companies and staff, authentication of individual status and access rights; or

  • Legal and/or regulatory compliance - including compliance with legal or regulatory requirements.


We may also use your personal information for a secondary purpose where it is closely related, such as:


  • fraud prevention, audits, investigations, dispute resolution or insurance purposes, litigation and defence of claims; or

  • statistical, historical or scientific research.


Communication and marketing

You may receive offers on behalf of the existing Business Customer, Supplier or Business Partner, concerning the activities of your respective Business, Supplier or Business Partner. On all occasions you will be given the opportunity to use the unsubscribe functionality through the different digital channels we use to interact with you.



Why do we use your personal information?
We will only use your personal information where we have a lawful basis to do so.

The personal information covered by this Privacy Notice is only used:


  • with consent, where legally required;

  • without consent where permitted by law;

  • where it is necessary to comply with a legal or regulatory obligation to which the relevant Nature Energy Group company and/or Shell company/companies is subject to; or

  • where it is necessary for the legitimate business interests of the relevant Nature Energy Group company/companies, except where such interests are overridden by the interests or fundamental rights and freedoms of the individual/s or otherwise prohibited by applicable law.


In those cases where collection is based on consent, and subject to applicable local law which provides otherwise, you have the right to withdraw your consent at any time. This will not affect the validity of the collection prior to the withdrawal of consent.



Security of your personal information
Nature Energy Group is committed to safeguarding your personal information.

We have implemented technical, physical and administrative safeguards with the objective of protecting your personal information from unauthorized access and improper use. In particular, we may use encryption for some of our services, we apply authentication and verification process for access to Nature Energy Group services and we regularly test, assess and evaluate the effectiveness of our security measures.


Who will we share your personal information with?

The personal data covered by this Privacy Notice are exclusively processed for the purposes referred to above and will only be shared on a strict need to know basis with:

  • Other companies within the Shell group of companies;

  • Authorized third party agents, associations, service providers, external auditors and/or subcontractors of Nature Energy Group and/or Shell; or

  • A competent public authority, government, regulatory or fiscal agency where it is necessary to comply with a legal or regulatory obligation to which the relevant Nature Energy Group and/or Shell company/companies is subject to or as permitted by applicable local law.


Interacting with Nature Energy Group through social media

If you choose to interact with Nature Energy Group through social media on a Nature Energy Group administered social media page (‘Nature Energy Group Social Media Page’) such as Facebook or LinkedIn, your personal information (such as your name, your profile picture and the fact that you are interested in Nature Energy Group) will be visible to all visitors of your personal webpage depending on your privacy settings on the relevant social media platform, and will also be visible to Nature Energy Group. You can delete any information that you share on these sites at any time through your relevant social media platform’s account. Nature Energy Group does not track your activity across the different social media sites that you use. If you send a message to Nature Energy Group via any messenger service on a social media platform, these messages are held for no longer than one month after receipt. Please contact Nature Energy Group if you wish to make a request that you are unable to action yourself and which relates to a Nature Energy Group Social Media Page - see the section below.


Additionally, and to the extent Nature Energy Group is jointly responsible with a social media platform of a Nature Energy Group Social Media Page, Nature Energy Group will have access through the social media platform to aggregated data providing statistics and insights that help to understand the types of actions you take on Nature Energy Group Social Media Pages. For more information on how your personal information is processed on those social media platforms, including any targeted advertising that you may receive, please refer to your privacy settings accessible through your relevant social media platform’s account.



Transfers of your personal information to other countries
Your personal information may be transferred outside of Canada, subject to appropriate safeguards.

Where your personal information has been transferred to companies within the within the Shell group and/or to authorized third parties located outside of Canada, we take organizational, contractual and legal measures to ensure that it is only used for the purposes mentioned above and that adequate levels of protection have been implemented in order to safeguard your personal information. These measures include Binding Corporate Rules for transfers among the Shell group of companies, and contractual obligations imposed on third parties. You can find a copy of Shell Binding Corporate Rules at


Please contact if you have questions about our use of service providers outside of Canada.


What are the consequences of not providing your personal information?

Personal information collected by Nature Energy Group, either directly or indirectly, is required in order to:


  • Fulfil legal requirements;

  • Consider bids or tenders;

  • Enter into a contract with a counterparty and continuing to contract with that counterparty.


Failure to provide us with the information required will negatively affect our ability to communicate with you, or our ability to enter into a contract with a counterparty or continue to contract with a counterparty.



How long do we hold your personal information for?
Nature Energy Group will only hold your personal information for a defined period of time.

With some exceptions, which are explained in supplementary privacy statements, any personal information that is required for the purposes of conclusion and execution of agreements with Business Customers, Suppliers and Business Partners or for considering bids or tenders, will be held during the duration of the contractual relationship and up to 15 years after. For agreements which have a term of more than five years and for the purposes set out above, these agreements will be held for 35 years with effect from the commencement of the agreement.


In all other cases for the purposes set out above, including personal information gathered as part of any unsuccessful bids to Nature Energy Group or which relates to the screening against publicly available or government issued sanctions lists and media sources, such personal data are held for no longer than 15 years after it was first gathered. 


In all cases information may be held for (a) a longer period of time where there is a legal or regulatory reason to do so (in which case it will be deleted once no longer required for the legal or regulatory purpose) or (b) a shorter period where the individual objects to the processing of their personal data and there is no longer a legitimate business purpose to retain it.



Your rights in relation to your personal information
Your rights and how to exercise them.

We aim to keep our information as accurate as possible. You can request:


  • access to your personal information;

  • correction or deletion of your personal information (but only where they are no longer required for a legitimate business purpose);

  • that you no longer receive marketing communications on behalf of the relevant Business Customer, Supplier or Business Partner; and/or

  • that the collection, use or disclosure of your personal information is restricted (subject to applicable law).


To make any of these requests, please contact


Who can you contact if you have a query, concern or complaint about your personal information?

If you have any issues, queries or complaints regarding the processing of your personal data please contact the data protection coordinator on


You may also contact the Shell Group Chief Privacy Officer at Shell International B.V. The Hague, The Netherlands - Trade Register, No. 27155369 Correspondence: PO Box 162, 2501 AN, The Hague, or at


If you are unsatisfied with the handling of your personal information by Nature Energy Group as part of the Shell group, then you have the right to lodge a complaint to the Office of the Information and Privacy Commissioner of Alberta, or the Dutch Data Protection Authority whose address is Autoriteit Persoonsgegevens, PO Box 93374, 2509 The Hague, The Netherlands. Please visit or for more information.



Cookies and similar technologies
We use cookies on our websites to provide you with the best user experience possible.

Nature Energy Group may use cookies and similar technologies that aim to collect and store information when you visit a Nature Energy Group website. This is to enable Nature Energy Group to identify your internet browser and collect data on your use of our website, which pages you visit, the duration of your visits and identify these when you return so that we improve your experience when visiting our website(s). You can control and manage your cookies preferences by adjusting your browser settings or using the Nature Energy Group cookies preference tool on Nature Energy Group websites - for more information, please refer to the Nature Energy Group Cookie Policy at



Changes to this Privacy Notice
This Privacy Notice is updated over time.

This Privacy Notice may be changed over time. You are advised to regularly review this Privacy Notice for possible changes. This Privacy Notice was last updated in April 2023.